Handing time: 1 working day
Delivery time: 2-8 working days
Inventory location: Germany or United Kingdom.
Fixed Postage for per order, ships from Germany when the consignee is in the EU, ships from United Kingdom when the consignee is in the UK.
- Germany : Free postage, 2-3 working days by DHL
- United Kingdom: Free postage, 2-3 working days by Royal Mail
- Croatia: €4.00 EUR, 3-8 working days by DHL International Packet
- Luxembourg: €8.00 EUR, 3-8 working days by DHL International Packet
- Austria: €5.00 EUR, 3-8 working days by DHL International Packet
- Italy: €8.00 EUR, 3-8 working days by DHL International Packet
- France(exclude 971-976,986-988): €7.00 EUR, 3-8 working days by DHL International Packet
- Poland: €4.00 EUR, 3-8 working days by DHL International Packet
- Ireland: €6.00 EUR, 3-8 working days by DHL International Packet
- Estonia: €5.00 EUR, 3-8 working days by DHL International Packet
- Finland: €9.59 EUR, 3-8 working days by DHL International Packet
If the above information is not available for your country please contact us.
Email: support@alussolighting.com
30 Day Money Back Guarantee
Alussolighting.store are proud to offer a 30 Day Money Back Guarantee return policy on all purchases. If you purchase a product and don't like it, you have 30 days to arrange a return. Customers wishing to exercise their 30 Day Money Back Guarantee need to contact our Customer Support Team(support@alussolighting.com) with their order number. When a refund occurs shipping costs are not refundable.
Return Policy
To be eligible for a return, your item/s must be unused, in the original packaging and in a resell-able condition. To arrange a return please submit a request with your original order number and reason for the return. Unfortunately, Alussolighting.store will not cover the cost of return shipping.
Exchange Policy
If you bought the wrong order when you placed the order, you will be responsible for all the shipping charges. We do not bear a replacement fee. If the items you receive do not match the order, we will bear all the shipping costs. You only need to send the goods back to us, and we will replace them for you free of charge.
Once your item/s are received and inspected, we will send you an email to notify you that we have received your returned item/s. If the items are in an acceptable condition a credit will be applied to your original method of payment. The refund can take up to two weeks to appear on your statement.
When you return an item, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item and cannot refund returned orders which we don't receive.
NOTE
- For non-quality related issues beyond 30 days, returns will not be processed.
- Limited-time offers and seconds can not refund the price difference.
- Please check the product before returning, return the product does not match, we have the right to refuse to refund.
- Returns must include all accessories and original packaging.
Warranty
Alussolighting.store warranty obligations for the product you have just purchased (the "Product") are limited to the terms set forth in this document. Alussolighting.store warrants the Product against defects in materials and workmanship for a period one (1) years from the date of original purchase ("Warranty Period") . If a defect arises and a valid claim is received by Alussolighting.store within the Warranty Period, at its option, Alussolighting.store will repair the Product or exchange the Product with a functionally equivalent new product. Alussolighting.store warrants repaired Products and replacement products provided hereunder against defects in materials and workmanship from the date of the repair or replacement for ninety (90) days or, if longer, for the remainder of the Warranty Period. If the Product is exchanged, the replacement product becomes your property and the Product becomes Alussolighting.store property. When a refund is given, the Product becomes Alussolighting.store property.
Exclusions & Limitations
The warranty policy applies only to products you purchase in Alussolighting.store. This warranty applies only to the normal use of the Product, normal wear and tear excepted, in accordance with written use instructions, if any, provided with the Product (either in writing or through a hyperlink to such instructions). This warranty does not apply to damage caused by accident, abuse, misuse, or modification of the Product.
No Other Warranties
To the maximum extent permitted by law, this warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, express or implied.Warranty & Returns
Damages Limitation
To the maximum extent permitted by law, Alussolighting.store is not responsible for direct or for special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including without limitation any costs of replacing personal property, or costs of recovering or reproducing any program or data stored in a device used with or carried in the Alussolighting.store product
Consumer Protection
For consumers who have the benefit of consumer protection laws or regulations in their country of purchase or, if different, their country of residence, that cannot be disclaimed as set forth above ("consumer laws"), the benefits conferred by this warranty are in addition to all rights and remedies conveyed by such consumer laws. To the extent that liability under such consumer laws may be limited, Alussolighting.store liability is limited, at its sole option, to replacement or repair of the product.
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